Healthcare IT Today January 14, 2026
The following is a guest article by Lee Jones, Chief Product Officer at Gozio Health
More than 91% of American adults have a smartphone, and more than half prefer to access their healthcare via a mobile device. One analysis suggested that 2025 would be the year when consumer-facing devices truly transform care delivery, allowing all consumers to fully participate in more equitable care, while fostering richer provider-patient partnerships and improved health care outcomes.
Yet consumers get substantially better experiences from their favorite hotel chain app than they do from most health system mobile apps. Mobile interactions in healthcare are often disjointed and impersonal, characterized by multiple entry points. For example, consumers may have to log in and out of...
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