Computerworld August 9, 2023
Microsoft is bringing its generative AI assistant to tools used to coordinate frontline work with a Copilot for Field Service management in Dynamics 365 and a Shifts plugin for Microsoft 365 Copilot.
Generative AI is often hyped for how it can potentially help desk workers, software developers, copy writers, and customer service workers. But the effects of automation will be felt more widely, says Microsoft, which is bringing its Copilot AI assistant to applications used by those in frontline roles, whether that’s retail workers or technicians out in the field.
Microsoft announced on Wednesday that it plans to integrate Copilot — the generative AI tool built on OpenAI’s ChatGPT language model — into its Dynamics 365 Field Service application. The...
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