CNBC May 24, 2020
Key Points
– First-time downloads of the top 20 mental wellness apps in the U.S. hit 4 million in April. That’s up 29 percent from 3.1 million in January. By contrast, first-time downloads of the top 20 such apps fell 30 percent during the same period last year.
– Services like Talkspace and BetterHelp, in particular, have reported a rush of new users in 2020, but teletherapy apps have been dogged by concerns around privacy and efficacy.
– Six mental health experts emphasized that the digital therapy space needs more transparency and oversight, but there isn’t a consensus on what the path forward should be.
Therapy app makers are rushing to meet a flood of new customers, but health...
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