Healthcare IT News November 24, 2025
Pilots will grow up, says the CMO of behavioral health telemedicine provider Iris Telehealth. Artificial intelligence will identify which patients need urgent attention and allocate limited clinical resources more effectively, he explains.
Andy Flanagan, CEO of behavioral health virtual care provider Iris Telehealth, and Dr. Tom Milam, chief medical officer at Iris Telehealth and a practicing psychiatrist, have been closely examining how health systems are approaching artificial intelligence implementation in behavioral health. They see a critical shift on the horizon.
Currently, many healthcare provider organizations are experimenting with AI tools in isolated pilot programs. 2026 will mark the year when successful health systems move these systems from the pilot phase into core operational workflows, Milam said.
An essential operational tool
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