Healthcare IT News March 6, 2024
The massive public health system now has wait times down to 10 minutes, has decreased low-acuity visits going to valuable office or emergency room slots – and now boasts a net promoter score of 87 for virtual care.
With 15,000 team members, 3,000 providers and $3.1 billion in annual operating revenue, Memorial Healthcare System is one of the largest public health systems in the U.S. A South Florida-based academic medical center, Memorial operates six hospitals, including the Joe DiMaggio Children’s Hospital; numerous primary, urgent and 24/7 care facilities; a health specialty center; and a nursing home.
THE PROBLEM
Memorial began offering on-demand virtual urgent care to its employees and patients via a third-party vendor in 2016. With the COVID-19 pandemic...
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