Forbes November 18, 2024
Some people see their managers as lacking intelligence, but what if that “manager” is artificially intelligent? What if the manager is an app? A recent study suggests AI may be ready to serve management roles for certain situations — but the jury is still out on how fair it can be to workers.
The study, conducted by Lindsey Cameron, professor at the Wharton School of the University of Pennsylvania, looked at an existing example of workers overseen by an AI-powered manager: ride-hail drivers responding to apps such as Uber or Lyft. Along with scheduling and payments, algorithmic management can also cover a range of management tasks, Cameron observed in a related interview published by Wharton — “anything to do with...
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