Becker's Healthcare July 22, 2024
Columbia, Md.-based MedStar Health’s telehealth journey began in 2018 during what Bill Sheahan, the organization’s chief innovation officer and vice president, called the “era of telehealth exploration.”
Initially, MedStar’s efforts focused on consultative services, particularly in emergency medicine. MedStar launched the Telehealth Innovation Center in 2017 and began leveraging virtual care platform eVisit in 2018 to enhance operational efficiency through tele-triage, allowing emergency physicians to triage patients remotely.
“2018 was pre-pandemic, and we were interested in learning more about telehealth,” Mr. Sheahan told Becker’s. “We started by using tele-triage in emergency departments, which brought significant operational efficiency and allowed us to distribute physician expertise across our system.”
This approach expanded to include urgent care centers and home health agencies,...
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