Medicare Advantage members expect more — how top-rated payers respond

Becker's Healthcare September 5, 2024
Rylee Wilson

Medicare Advantage beneficiaries are getting savvier and expecting more from their plans, executives at the top-rated insurers for customer satisfaction told Becker’s.

J.D. Power published its annual Medicare Advantage study in August. The report ranks Medicare Advantage plans based on customer satisfaction in 10 markets.

Medicare beneficiaries are expecting more from their insurers, Angela Perri, chief Medicare officer at UPMC Health Plan told Becker’s.

“We have a lot of well-informed, very sophisticated seniors in our market overall. The seniors have become much more savvy about what they expect,” Ms Perri said.

UPMC Health Plan was the highest-rated Medicare Advantage insurer in Pennsylvania, and the highest-scored plan in J.D. Power’s study.

Here is what the leaders...

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