Healthcare Finance News August 20, 2025
Overall customer satisfaction with Medicare Advantage plans is 623 (on a 1,000-point scale), down 29 points from a year ago.
The Medicare Advantage program has undergone significant policy changes during the past year, affecting deductibles, out-of-pocket costs, provider networks and prior authorization determinations.
These changes have contributed to increased confusion, lower member satisfaction and a widespread lack of trust among Medicare Advantage plan members, According to the J.D. Power 2025 U.S. Medicare Advantage Study.
Overall customer satisfaction with Medicare Advantage plans is 623 (on a 1,000-point scale), down 29 points from a year ago. The primary cause of this decline in customer satisfaction, said analysts, is a 39-point drop in members’ overall level of trust in their Medicare Advantage plan.
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