HealthLeaders Media August 19, 2022
J.D. Power gauged overall member satisfaction with Medicare Advantage (MA) plans based on six factors.
Member satisfaction with MA plans is up overall, but two areas where coverage is missing the mark is in mental health and substance abuse disorder services, according to a study by J.D. Power.
The consumer insights, advisory services, and data analytics company collected responses from 3.094 members of MA plans across the nation from May through July to measure satisfaction based on six factors, in order of importance: coverage and benefits, provider choice, cost, customer service, information and communication, and billing and payment.
The study found that overall member satisfaction in 2022 is at 809 points (on a 1,000-point scale), up three points from 2021...
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