Healthcare DIVE August 20, 2025
Overall customer satisfaction with MA plans fell 29 points year over year, driven by a declining level of member trust in their health plans, according to J.D. Power.
Dive Brief:
- Financial headwinds and policy changes in Medicare Advantage may have contributed to declining member satisfaction with the privatized Medicare plans, according to a survey published Tuesday by J.D. Power.
- Overall customer satisfaction with MA health plans is 623 on a 1,000 point scale in the consumer data firm’s 2025 report, down 29 points from last year.
- The main cause of the drop is a 39-point decline in enrollees’ level of trust in their MA plans, J.D. Power said.
Dive Insight:
Once a steadily profitable...
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