Healthcare Finance News December 27, 2021
Jeff Lagasse

COVID-19 continued to affect the industry, which has plowed forward with expanded offerings, digital transformation and other bold moves.

It was difficult to predict trend lines for the payer and health insurance industry in 2021, largely because of persistent uncertainties due to the COVID-19 pandemic. Consumer behavior has become more unpredictable, care models and offerings are changing and payers are adapting to a world that’s evolving rapidly and in unexpected ways.

One factor that has been rendered extremely unpredictable by the virus is the financial health of the nation’s major insurers, which soared during the initial waves of the pandemic in 2020 but then settled back down to earth toward the end of that year. In 2021, insurers still posted...

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