Chief Healthcare Executive July 3, 2022
Automated solutions help measure the patient experience efficiently, gain essential insight into what patients think, and allow providers to act on that knowledge.
“If you can’t measure it, you can’t improve it.”
Simple as it may sound, this phrase is the key to efficacy in any business, and healthcare is no different. The continued effort to advance quality and address patient-specific needs stands at the heart of value-based medical services.
Still, achieving the highest standards requires knowledge. While doctors are experts in treatment, it is patients who know best what service they expect from a practice or hospital. And they’re very keen to share their experiences.
Positive word-of-mouth is one of the primary factors influencing patients’ decision about the choice...
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