Becker's Healthcare December 31, 2024
Rochester, Minn.-based Mayo Clinic researchers say patient portal messages have declined after the system began billing the interactions as e-visits, according to a study published in the Annals of Internal Medicine.
The health system installed e-visit billing systemwide in August 2023 and after six months the patient-initiated medical advice messages dropped 8% year over year. The system reported 5,183 medical advice messages billed over those six months.
Researchers reported a consistent seven-day...
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