Becker's Healthcare December 30, 2025
Somerville, Mass.-based Mass General Brigham set the goal of expanding new patient access in excess of 5%. In fiscal year 2025, the system delivered more than 23,000 new patient visits, representing a roughly 10% to 11% increase translating to about 90 new patients gaining access every working day.
Bernard Jones, vice president for behavioral and mental health and the Department of Psychiatry for the system, told Becker’s how the system leveraged goal-setting, workforce growth, operational redesign and telehealth to help drive the expansion.
Set clear goals
The first step was to set an organizational goal, communicate it and align efforts to achieve it.
“It sounds simple, and I bet we would have grown new patient access without setting the...
Today's Sponsors
Today's Sponsor