Medical Economics June 6, 2024
Primary care physicians are often inundated with messages from patients. Is there a better way for practices to manage this patient communication to help improve practice workflows and free up physician time?
A study conducted at a primary care practice in Philadelphia may provide an answer for some practices: Tapping certified medical assistants to take first crack and filtering and routing such patient portal message. The authors found that it helped response time, lessened the flood of messages into physician inboxes and had other positive, interesting impacts.
The results of the study — authored by Jennifer N. Lee, MD, FAAFP; Laura Kurash, MD, Max Yang and Joseph Teel,...
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Topics: EMR / EHR, Health IT, Patient / Consumer, Physician, Primary care, Provider, Survey / Study, Technology, Trends