Medical Economics August 30, 2024
How one practice experimented with a new workflow
A small study conducted at a primary care practice in Philadelphia found that using medical assistants (MAs) to filter and triage patient portal messages was an effective time saver for physicians and had other beneficial results when it came to physician burnout and a gender gap in responses.
The results of the study — authored by Jennifer N. Lee, MD, FAAFP; Laura Kurash, MD; Max Yang; and Joseph Teel, MD, FAAFP — were published in the Annals of Family Medicine in May 2024.
Medical Economics recently sat down with Lee to discuss the study findings. Lee is medical director at Penn Family Care and vice chair of clinical operations at the Department...
Today's Sponsors
Today's Sponsor