McKnight's June 10, 2024
The long-term care and senior living experience has the potential to feel magical, and a number of Disney principles and practices can maximize efficiency, quality, and joy among residents and staff alike.
In a recent webinar titled “If Disney Ran Your Senior Living Experience,” David Hopkins, president of Kazoo Leadership, offered several insights from his personal experience in the Disney organization that our communities can embrace to improve the resident experience.
Modeling excellence
Walt Disney himself knew that there was something to be learned by observing others. He would go to amusement parks, and he noticed that there was trash spewed about. He also noticed that people held on to trash – such as a napkin, tissue, or empty...
Today's Sponsors
Today's Sponsor