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The use of virtual care in some areas has fallen since the height of the pandemic. Carrie Nelson of KeyCare says telehealth still has plenty of upside for health systems.
After telehealth reached unprecedented levels of usage in the worst of the COVID-19 pandemic, fewer adults are opting for virtual care.
In 2022, 30% of adults engaged in telehealth, down from 37% in 2021, according to the Centers for Disease Control and Prevention. In addition, Walmart ended its telehealth services earlier this year, just as the retailer also shuttered its primary care clinics.
Even with changes in the industry, Carrie Nelson, chief medical officer of KeyCare, says she sees telehealth playing a valuable role in the healthcare industry. KeyCare, a...
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