MA beneficiaries like their plans, but few say it’s easy to find care

Healthcare DIVE August 23, 2023
Emily Olsen

Though most enrollees were satisfied with their insurance, only 31% said their plans made it easy for them to find care, according to a study by J.D. Power.

Dive Brief:

• Most Medicare Advantage beneficiaries are satisfied with their insurance, but only 31% said their plans made it easy for them to find care, according to a study from J.D. Power.
• Overall customer satisfaction with MA plans was 652 on a 1,000 point scale, which is in the good-to-great range in the study’s MA index model. Trust and the ability to resolve problems or complaints were factors most highly correlated with members’ likelihood of renewing their plans, according to the study.
• One shortcoming of many MA plans was...

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