Becker's Healthcare August 19, 2025
Highmark New York is the lowest-ranked Medicare Advantage plan for customer satisfaction in 2025, according to J.D. Power’s 11th annual Medicare Advantage study.
The consumer insight firm published its list of the top Medicare Advantage plans in 10 markets on Aug. 19. The study surveyed nearly 11,000 enrollees based on eight factors: level of trust; able to get health services how/when they want; helps to save time or money; product/coverage offerings met needs; ease of doing business; people—representatives, call center agents; resolving problems or complaints; and digital channels.
The average customer rating for MA plans in 2025 was 623 on a 1,000-point scale, compared to 652 in...
Today's Sponsors
Today's Sponsor