MedCity News November 29, 2023
By streamlining front-end processes, reducing errors, and ensuring prompt service delivery, AI and automation not only boost the patient experience but also optimize revenue streams.
A recent poll of 200 health system revenue cycle management (RCM) executives that we conducted reveals a unanimous belief that healthcare’s ongoing staffing shortages have critically impacted RCM and patient engagement. In fact:
- 69% believe these staffing issues will be a long-term challenge.
- 96% stated that payer reimbursements, patient collections, or both, have been compromised by staffing gaps.
- 92% of respondents say new staff members make errors.
The message is clear: when staff is in short supply, both patient experience and revenue suffer. Indeed, 82% acknowledged a decline in patient experience. The major...
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