Limited health literacy is a $4.8 billion dollar issue for payers — Here’s how we address it

Becker's Healthcare October 29, 2024
Kate Goodrich, MD, MHS, Chief Medical Officer, Humana

You can think about health literacy in three ways — personally, digitally and organizationally.

Personal health literacy is “the degree to which individuals have the ability to find, understand, and use information and services to inform health-related decisions and actions for themselves and others.” Related to personal health literacy is digital health literacy, which is “the ability to seek, find, understand, and appraise health information from electronic sources and apply the knowledge gained to addressing or solving a health problem.” Organizational health literacy is “the degree to which organizations equitably enable individuals to find, understand, and use information and services to inform health-related decisions and actions for themselves and others,” and is the area where healthcare organizations have the...

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