Becker's Healthcare April 12, 2024
Giles Bruce

Patient portal messages make up only a small percentage of the healthcare services providers bill for, a new study found.

Only 0.8% of fee-for-service Medicare beneficiaries were charged for at least one patient portal message from 2020 to 2022, according to research published April 3 in Health Affairs Scholar. So-called e-visits comprised 0.9%, 0.5% and 0.5% of all evaluation and management services codes in 2020, 2021 and 2022, respectively.

“These findings can help alleviate concerns regarding the potential overuse of portal message and e-visit billing,” wrote the researchers from Ann Arbor-based University of Michigan and University of California, San Francisco. However, they were unable to measure the number of patient portal messages...

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Topics: EMR / EHR, Health IT, Patient / Consumer, Physician, Provider, Survey / Study, Technology, Trends
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