Less frustration, more revenue: How hospital leaders are confronting denials with technology

Becker's Healthcare February 22, 2024
In collaboration with Aspirion

Hospitals and health systems across the country are experiencing unprecedented rates of claims denials, which are dampening their revenues and causing growing tensions in their relationships with payers.

During a February Becker’s Hospital Review webinar sponsored by Aspirion, five revenue cycle leaders discussed how AI technology combined with human subject matter expertise can help organizations manage this trend.

Panelists were:

• Sheila Augustine, director, revenue cycle, Nebraska Medicine (Omaha)
• Jim Bohnsack, chief strategy officer, Aspirion
• Jason Kane, vice president, hospital revenue cycle, Jefferson Health (Philadelphia)
• Sheldon Pink, senior vice president, revenue cycle, Luminis Health (Annapolis, Md.)
• Kris Seymour, director, revenue cycle transformation and PMO, Wellstar (Marietta, Ga.)

Three key insights were:

1. A high rate of denials raises...

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