CHCS April 4, 2024
Caprice Knapp, former North Dakota Medicaid director, shares lessons she’s learned on how to maintain focus on key agency priorities amid a sea of constant evolving changes, needs, and requests.
Medicaid programs have always been busy, but with unprecedented enrollment, new and innovative state and federal initiatives, and daily operational needs, Medicaid leaders and their teams are busier than ever. A perennial challenge for Medicaid leaders is being inundated with competing priorities and struggling to sustain focus over the medium and long term. Medicaid leaders often need to balance being reactive to immediate issues — the “fires of the day”— while also keeping strategic priorities in focus.
Caprice Knapp is a Medicaid and health policy leader with more than two...
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