Chief Healthcare Executive June 16, 2021
Half of consumers say a bad digital experience can ruin their entire experience with a provider, while two out of five say a good digital experience has a major influence on their perception of a provider.
COVID-19 accelerated digital innovation in healthcare, but it takes more than a smartphone app to deliver the interactions and empowerment that consumers now expect in a post-pandemic world. To provide value, health systems must deploy a tightly integrated, mobile-friendly platform that anticipates consumers’ needs, engages them in their care and strengthens their overall care experience.
Today, 62% of consumers would rely on digital health for health and wellness advisory services, a recent Accenture survey found, and 54% of consumers are open to receiving virtual...
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