HIT Consultant November 5, 2020
KLAS recently issued a Spotlight on Zoom for healthcare. KLAS Spotlights are first looks at new and emerging technology. Everyone knows Zoom, but how well does the solution perform for healthcare organizations looking to handle the immediate demands created by COVID-19 as well as develop long-term strategic initiatives? In this Spotlight, KLAS examines the early outcomes and satisfaction of some of Zoom’s healthcare customers.
Zoom Key Strengths & Challenges for Healthcare Customers
Strengths
– Works as promoted
– Clients see value in the solution
– Quick implementations, easy initial setup
Challenges
– Phone/web support less responsive due to extreme growth
– Lacks some bells and whistles other telemedicine products may have
– Security is a concern for some
KLAS...
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