HIT Consultant August 22, 2025
What You Should Know:
– A new report from KLAS Research examines the state of Oracle Health three years after its acquisition of Cerner. The findings reveal that while Oracle Health has made big promises, customer satisfaction has not improved, and the vendor has lost a significant number of customers. The report is based on findings from seven rounds of interviews with a longitudinal feedback group of Oracle Health customers from 2022 to 2025.
– The report reveals a dissatisfied customer base was inherited from Cerner, and post-acquisition, the customer experience has not been enhanced. Customers in the longitudinal feedback group report that their relationship with the vendor has declined, citing a lack of clear communication, undelivered promises, and...
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