Health IT Analytics October 8, 2018
The behavioral health EHR market segment has shown poor performance, customers say, citing usability challenges and lackluster customer support.
EHR vendors in the behavioral health space demonstrated low performance rates in areas such as customer satisfaction and system updates, according to a new report from KLAS.
The average overall score for these vendors was 70.8 out of 100, placing the segment in the second percentile of all software types.
However, despite insufficient vendor performance, most organizations plan to stay with their behavioral health EHR vendor due to a lack of resources or viable alternatives, KLAS said, indicating that providers may feel as if there are few available options better than what they have already.
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