PYMNTS.com August 19, 2024
For Amazon CEO Andy Jassy, Amazon Pharmacy has made big strides and provides a stellar customer experience.
During the company’s second-quarter earnings call on Aug. 1, Jassy noted Amazon Pharmacy’s progress since it launched in November 2020.
“On the pharmacy side, you’re seeing that business continue to grow and to get more resonance with customers,” Jassy explained. “It was always a relatively natural extension for us to build a pharmacy offering from our retail business. But I think a lot of what you see in the business has grown really quickly, a lot of what you’ve seen is that the work that the team has done on the customer experience over the last 18 months has really paid off.”
Jassy’s...
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