HIT Consultant June 3, 2024
What You Should Know:
– The J.D. Power 2024 U.S. Commercial Member Health Plan Study, released, highlights a significant gap in customer satisfaction between different health insurance providers. While overall satisfaction has increased slightly, the difference between the top and bottom-ranked plans has widened significantly.
– The study, now in its 18th year, surveyed nearly 30,000 commercial health plan members across 22 regions. It measures satisfaction based on eight core dimensions, including access to care, cost, and trust.
Key Findings:
- Large Gap Emerges: Overall satisfaction with commercial health plans is 565, up 3 points from 2023. However, a concerning 79-point gap has emerged between the top and bottom-performing plans.
- Cost, Access, and Trust Drive Gap: The biggest gaps...
Today's Sponsors
Today's Sponsor