HIT Consultant August 20, 2025
What You Should Know:
– A new report from J.D. Power reveals a significant decline in member satisfaction with Medicare Advantage (MA) plans. The J.D. Power 2025 U.S. Medicare Advantage Study reveals that satisfaction dropped to an average score of 623 out of 1,000, which is down 29 points from the previous year.
– According to the study, the primary cause for this decline is a 39-point drop in members’ overall trust in their plans. This trend is occurring in the wake of significant policy changes to the Medicare Advantage program, which have affected deductibles, out-of-pocket costs, provider networks, and prior authorization rules.
Digital Tools and Trust as Key Differentiators
Despite the broader decline, top-performing plans are better equipped...
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