Fierce Health Technology June 18, 2021
The Medicare Advantage (MA) population continues to grow, but plans still struggle with member engagement and communication, according to a new survey.
J.D. Power released its annual MA study this week, which found that while satisfaction with communication is improving, it’s still the lowest-rated factor included in the survey. For plans that communicate effectively with members, satisfaction with coverage is notably higher, the study found.
James Beem, managing director of global healthcare intelligence at J.D. Power, told Fierce Healthcare that 4 in 10 MA members report little to no interaction with their plans, which is quite low for a “direct-to-consumer product.”
That number is “higher than the year before, and a little bit better than commercial health insurance, but that’s...
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