Fierce Healthcare August 20, 2024
Amid significant scrutiny from lawmakers and regulators on Medicare Advantage (MA), a new report suggests consumer satisfaction with these plans is notably higher than with commercial insurance.
Consumer insights firm J.D. Power released its annual Medicare Advantage Study on Tuesday, which found that MA plans earn a score of 652 on a 1,000-point scale for consumer satisfaction. That’s 87 points higher than commercial plans, according to the study.
The major factors driving this trend among members include provider choice, lower out-of-pocket costs and ease in finding care.
“The study shows that regional Medicare Advantage plans, on average, are outperforming commercial member health plans in overall customer satisfaction, and it is important to understand why,” said Christopher Lis, Ph.D., managing director...
Today's Sponsors
Today's Sponsor