MedCity News August 18, 2022
The industry average of customer satisfaction reached 809 on a 1,000-point scale in 2022, up three points from 2021 and up 15 points over the last five years.
Kaiser Foundation Health Plan is the highest ranked Medicare Advantage plan based on overall satisfaction and Centene is the lowest out of 10 plans, a study released today found. The report is from J.D. Power, a consumer research, data and analytics firm.
The annual study, now in its eighth year, measures member satisfaction on six factors: coverage and benefits, provider choice, cost, customer service, information and communication, and billing and payment. The report is based on responses from 3,094 members of MA plans between May and July.
The industry average of customer...
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