MedCity News May 29, 2024
A new J.D. Power ranking of commercial health plans found a major difference in customer satisfaction between the top and bottom-ranked health plans.
There is a major gap between commercial health plans with the highest and lowest customer satisfaction rankings, a new report showed.
The J.D. Power 2024 U.S. Commercial Member Health Plan Study, released Wednesday, measured member satisfaction of 147 health plans in 22 regions of the U.S. Member satisfaction was based on eight dimensions: getting services when and how they want; digital channels; ease of doing business; saving time and money; people; product/coverage offerings; resolving problems or complaints; and trust. The study received responses from 29,188 commercial health plan members. This is the 18th year J.D. Power has...
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