Health Affairs March 16, 2020
It has been nearly two decades since the Institute of Medicine named “patient-centered care” as one of six fundamental aims of the US health care system. Since that time, a growing body of research has demonstrated a positive association between patient experience and enhanced clinical outcomes, improved patient safety, and reduction in unnecessary use of medical services. The elevation of patient-centeredness as a national health policy priority also has led to numerous initiatives requiring the use of patient experience measures for public reporting, value-based purchasing, accreditation, certification, and recognition programs. Prominent among these are mandates by the Centers for Medicare and Medicaid Services (CMS) to use the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) surveys for assessing the experiences...
Today's Sponsors
Today's Sponsor