Fierce Healthcare October 20, 2021
The vast majority of front-line clinical support staff are reporting moderate to extreme burnout, and nearly two-thirds have considered quitting, a new survey found.
“While much has been reported on doctor and nurse burnout, less attention has been paid to the front-line clinical support staff who have been working tirelessly throughout the COVID-19 pandemic to ensure high-quality patient care was maintained,” Meg Aranow, senior vice president and platform evangelist for patient experience vendor Well Health, told Fierce Healthcare.
“We recognize the critical role clinical support staff play in provider organizations—this study further validates the cascading impact clinical support staff have on the patient experience and so many facets of our healthcare system,” Aranow said.
Well Health surveyed 320 clinical support...
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