Becker's Healthcare April 22, 2024
Chicago-based Rush System of Health recently completed the implementation of a new customer 360 architecture to bring together information and data from across the health system about patients, community members, students and more.
That information had previously been held in different databases but now has come together to create a whole view of individuals and their family networks.
“[We put] in this infrastructure to connect all of that and to give us a much more holistic view of who our customers are, what their preferences are and what their experiences have been so that at point of contact, we’re able to bring all of that knowledge to bear and suggest what the next best action could be,” said Jeff Gautney,...
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