HIT Consultant November 17, 2025
The goal of a patient portal is to facilitate patient engagement – to give patients a more integral and active role in their own healthcare.
But recent research shows that 65 percent of patients believe that coordinating and managing healthcare – two areas where a portal should be helping – is overwhelming and time-consuming. This friction can have an impact on care outcomes: 54 percent of patients believe their health would be better if they had more support navigating the healthcare system.
What’s clear from these numbers is that patients want and need more guidance and assistance from their healthcare providers. That’s why portals and apps in 2025 should be designed to meet and support patients where they are now...
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