Employee Benefit News June 28, 2022
It wasn’t so long ago that the idea of taking a doctor’s appointment over Zoom was unfathomable — and even unappealing — to the bulk of consumers.
Times, of course, have changed.
In early 2020, just 7% of people in the U.S. had met with a healthcare provider virtually; by mid-2021, that number had jumped to 32%, according to a survey by Accenture. A quarter of respondents said their access to healthcare had improved since the onset of the pandemic, and more than 20% expressed interest in digital services.
“Through the past two years, people really got accustomed to remote services, really because they had to,” says Ellen Kelsay, CEO of Business Group on Health, a nonprofit that works with...
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