Is Patient Portal a Thing of the Past?

Healthcare IT Today July 6, 2022
Guest Author

The following is a guest article by Liza Dzhezhora, Healthcare IT Analyst at Itransition.

For years, patient portals have been considered the most efficient tool for patient engagement. According to the Medical Group Management Association (MGMA) Stat poll, by 2018 patient portals were employed by about 90% of the surveyed providers.

However, this titanic effort in patient portal development alone seems to be insufficient for portal adoption: the same poll reports that barely 30% of patients use these solutions, year after year. So are portals a thing of the past or is it still possible to revive them? We’ll look into the matter.

What’s wrong with patient portals?

In fact, the wave of patient portal deployment wasn’t caused...

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