HIT Consultant October 25, 2024
Andy Flanagan, CEO at Iris Telehealth

Virtual healthcare has experienced a remarkable surge in recent years, with over 116 million users worldwide engaging in online doctor consultations in 2024 — a dramatic leap from just 57 million in 2019. This exponential growth underlines the increasing accessibility and potential of telehealth solutions, particularly in behavioral health. Unlike many other fields of medicine, behavioral health care often doesn’t require physical examinations or tests, making it particularly well-suited for virtual delivery.

However, the path toward true innovation in the healthcare landscape isn’t without challenges. Despite technological advancements making virtual care more accessible than ever, its widespread adoption faces an unexpected hurdle: leadership bias.

Traditional healthcare leaders, often anchored in an office-centric mindset, tend to favor in-person care, inadvertently overlooking...

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