PYMNTS.com January 3, 2025
Behind the scenes, the finance function — and all of its spreadsheets, manual processes, and legacy systems — is undergoing a seismic shift.
Artificial intelligence (AI) is emerging as a force within business process enhancement. Enterprises are turning to AI to automate not just repetitive tasks but also more complex processes like compliance monitoring, fraud detection and supply chain optimization, using tactics such as combining robotic process automation (RPA) with AI to streamline workflows.
The timing couldn’t be better. The back office has long been overlooked in conversations about innovation, but its transformation is no longer optional. With rising uncertainty, regulatory complexities and competitive pressures, companies are seeking ways to streamline operations, improve decision-making and unlock efficiencies.
The back office...
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