HIT Consultant October 21, 2024
Healthcare professionals recognize the power of patient feedback. Many even consider this data to be the lifeline of their organization. In an age where buyer power is in the hands of the patient, staying ahead means constantly improving provider performance and patient outcomes. When patients notice these improvements, they are more likely to leave positive feedback, which, over time, enhances an organization’s reputation.
Collecting patient satisfaction survey responses and benchmarking these results against industry standards helps providers identify areas in need of improvement, implement changes, and ultimately enhance the patient experience. Let’s take a closer look at the types of benchmarking, the benefits of benchmarking and the practical steps to implement benchmarking.
Practical Applications of the Four Types of Benchmarking...
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