Medical Economics January 19, 2026
Highly engaged physicians are far more likely to trust leadership — and Bill Heller says transparency and follow-through matter more than grand strategy.
Bill Heller, chief operating officer at CHG Healthcare, explains why communication is the clearest divider between physicians who feel engaged and those who don’t.
The 2025 Physician Sentiment Survey shows that physicians who describe themselves as highly engaged are significantly more likely to say their leaders communicate openly and act transparently. Heller argues that trust isn’t built through annual town halls or polished messaging, but through consistent, visible behaviors: asking physicians for input, explaining the “why” behind decisions and closing the...
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