Inside an Illinois system’s AI-powered playbook for leadership, culture

Becker's Healthcare December 13, 2024
Kelly Gooch

Len Carter, chief human resources officer at Freeport, Ill.-based FHN, has been with the regional health system since 1992. He told Becker’s that throughout his tenure, one thing has remained constant: the organization’s focus on retention.

“From day one, our philosophy has been on retention, not recruitment,” he said. “Because you can spend a lot of money on recruitment, and then two months later, they are gone — or three months, or years. So, we’ve tried to build a culture where retention is the key focus.”

Mr. Carter discussed the organization’s retention efforts, which have contributed to an average of 12 years of service among FHN workers.

As part of these efforts, FHN is leveraging artificial intelligence to streamline leadership...

Today's Sponsors

Today's Sponsor