HealthLeaders Media August 23, 2023
The health system is under investigation for allegations it was canceling appointments and “cutting off” patients with medical debt. What went wrong?
KEY TAKEAWAYS
– Allina Health allegedly refused to provide certain types of care for patients with, in some instances, only $1,500 in medical debt.
– Revenue cycle leaders have been working for years to minimize the same patient payment challenges as Allina Health, albeit with better strategies.
– One strategy we see time and time again? Placing more of a focus on the front end, usually through technology, to reduce the cost to collect on the back end.
Revenue cycle leaders are under pressure to collect on their patient’s bills in order to help pad an organization’s bottom...
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