Fierce Healthcare July 3, 2020
Alan Kaplan, Elizabeth Bolt, Peter Newcomer

“You’re sitting too close together.”

We were gathered in a hospital lobby on a Saturday morning in February to discuss our response to COVID-19 when the medical director of infection control joined us and pulled her chair six feet away from us, encouraging us to do the same.

This, along with data projecting an inevitable global pandemic, were markers for the drastic steps to come.

Before mid-March, UW Health, was operating a Level 1 Hospital Incident Command System (HICS), the most comprehensive and serious emergency response for a health system. But HICS is designed for “incidents,” or short-term crises. How do you address a long-term emergency?

Shutting down normal

Our best available data showed we needed to open our beds...

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